In accordance with Google Play's User Data & Account Deletion policy, English Guru (Package:
com.englishguru.net), developed by Edtech BD, guarantees all users the right to request the permanent deletion of their account and all associated personal data. Users do not need to have the app installed to submit a request.
1 How to Request Account Deletion (৩টি উপায়)
Method A: Inside the Android App
If you have the English Guru app installed on your Android device:
- Open the English Guru app.
- Tap on the Profile (প্রোফাইল) tab.
- Select Settings (সেটিংস) > Account.
- Tap "Delete Account" (অ্যাকাউন্ট মুছে ফেলুন).
- Confirm deletion. Your account is disabled immediately.
Method B: Online Web Form (Below)
If you uninstalled the app or cannot log in, use the self-service web form on this page. Enter your registered email or phone number to submit an instant deletion ticket.
Turnaround: 24 to 72 hours.
Method C: Direct Email to Developer
Send an email directly to the developer entity:
Subject: [Account Deletion Request] English Guru (com.englishguru.net)
Include your registered phone number or email address.
2 Online Deletion Request Form (অনলাইন ফর্ম)
3 Types of Data Deleted vs. Retained (ডেটা নীতি)
To ensure complete transparency in compliance with Google Play Store policies, here is the exact breakdown of data handling upon deletion:
| Data Category | Specific Data Items | Action Taken | Retention Period |
|---|---|---|---|
| User Profile | Name, phone number, email address, profile picture | Permanently Deleted | Immediately (up to 72 hours across caches) |
| Authentication | Password hash, login tokens, session IDs, FCM notification tokens | Permanently Revoked & Deleted | Immediate |
| Learning History | Quiz scores, completed lessons, daily streaks, bookmarks | Permanently Deleted | Immediate |
| Financial Invoices | Course purchase transaction ID (bKash/Nagad TrxID), amount, date | Archived for Tax & Statutory Audit only | Up to 180 days (Statutory legal requirement in Bangladesh, strictly isolated from marketing) |
4 Developer & Organization Contact (যোগাযোগ)
Publishing Entity: Edtech BD
Founder & Mentor: MD. RIFAT
Primary Developer Email: [email protected]
Play Console Account Email: [email protected]
Official Website: https://englishguru.net / https://www.englishguru.net
Official Web App: https://app.englishguru.net
WhatsApp Support: +8801521789887
Google Play Listing: English Guru on Google Play